Shipping policy
Shipping Policy
Last updated: July 8, 2026
Thank you for shopping at Toapex (toapex.shop). This Shipping Policy explains how we process and deliver your orders.
Shipping Coverage
We currently ship to addresses within the United States (excluding P.O. Boxes, APO/FPO addresses, and U.S. territories). All orders are fulfilled from our warehouse in Fontana, California.
Order Processing Time
Orders are processed within 1–2 business days (Monday through Friday, excluding U.S. federal holidays) after your order is placed and payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been placed, and a shipping confirmation email with a tracking number once your order has shipped.
Shipping Time and Cost
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free on all orders |
Total delivery time = processing time (1–2 business days) + shipping time (3–7 business days). Most customers receive their orders within 4–9 business days of placing an order.
Delivery estimates are provided by our shipping carriers and are not guaranteed. Delays may occasionally occur due to weather, carrier issues, high order volumes, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to become active in the carrier's system. If you have not received tracking information within 3 business days of placing your order, please contact us at support@toapex.shop.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice an error, contact us at support@toapex.shop as soon as possible. We can update the address if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided by the customer, though we will do our best to help resolve the situation.
Lost, Stolen, or Damaged Packages
- Lost in transit: If your tracking has not updated for 7 or more days, or your package appears lost, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a free replacement or issue a full refund.
- Marked as delivered but not received: Please first check with household members, neighbors, and your building's mail area, and allow 1–2 additional days, as carriers sometimes mark packages as delivered early. If it still cannot be located, contact us and we will assist you.
- Damaged in transit: If your package arrives damaged, contact us within 7 days of delivery with photos of the damaged packaging and product, and we will arrange a replacement or refund.
Contact Us
If you have any questions about shipping or your order, please contact us:
- Email: support@toapex.shop
- Phone: (857) 666-4645
- Address: 14144 Santa Ana Ave, Fontana, CA 92337-7129, United States